Privacy Policy

Balanced Scoreboard Privacy Policy

Thank you for visiting Balanced Scoreboard and reviewing our privacy policy.

The privacy of your personal information is afforded the highest level of importance by Altitude Innovations (“Company”).

Balanced Scoreboard, as a registered trademark of Altitude Innovations, respects and values privacy and protects the personal information of others, including clients, customers, employees, contractors and other individuals, including visitors to our website.

This privacy policy (“Privacy Policy”) sets out how the Company and its related bodies collects, stores, uses, protects, shares and discloses your personal information to comply with our obligations under the Privacy Act 1988.

This Privacy Policy applies to our Services. By visiting our Website or using our services you agree to the collection, storage, usage and disclosure of your personal information by us in the manner described in this Privacy Policy.

This Privacy Policy sets out our information handling procedures and the rights and obligations that both you and we have in relation to your personal information. In the event of any inconsistency, the legislative requirements will override the provisions of this document.

Information Collection, Use, and Storage

If it is reasonable and practical to do so, we will collect personal information about you only from you. Where we rely on your consent as the lawful basis to the collection and processing of your data, we will always ask you to positively affirm your acceptance of our Privacy Policy. By clicking a button indicating that you accept this Privacy Policy, you acknowledge and agree to be bound by this Privacy Policy.

Sometimes it may be necessary for us to collect your personal information from a third party, or from a publicly available source. We will only collect personal information in that way where you have consented, you would reasonably expect us to collect personal information in that way, or if it is necessary for a specific purpose in the performance of our services.

We may also collect personal information about you from your use of our websites and information you provide to us through contact mailboxes or through the registration process on our websites.

Why We Collect Your Information

The main purposes for which we collect personal information are:

· where it is necessary for us to provide our services
· to maintain contact with clients
· to keep clients and contacts informed of the services we offer and of current developments
· to notify clients and contacts of events, services and service offers
· for administration and management purposes, and
· to provide you with information about other services we offer that may be relevant to you. We market our services, including by email. (You will have the opportunity to elect not to receive further marketing information from us by contacting us via our online contact form).

Information Collected

For the delivery of our services, the kinds of personal information that we may collect, and hold includes:

· your contact information, including postal and residential addresses, telephone and facsimile numbers, and email addresses
· details of any services we supply to you at your request
· invoicing and payment details
· data relating to your activity on our websites, including if you are a user of our service platform and information about you is inputted as part of its functionality, and/or via tracking technologies such as cookies; and
· for staff, employment history, educational qualifications, reference checks, payroll information and medical information (where relevant).
· professional or employment information including Job Title, Managers, Subordinates, Teams, Salary or Organisations
· Inferences drawn from any of the information listed above

How We Use the Information

We will only use your personal information to perform professional services, respond to your requests, or to provide you with further information about the Balanced Scoreboard.

The legal basis for the above processing is based on:

· your consent through your voluntary submission of the form/s agreeing to these terms
· the personal information being necessary for the performance of a contract or service to which you are a party
· carrying out pre-contractual measures, and/or
· any other legitimate interests as detailed in this Privacy Policy.

We may also automatically collect information about how you use our website, the areas of our website that you visit, as well as information about your computer or mobile device including your IP address, device ID, physical location, browser and operating system type, and referring URLs, via cookies and other tracking technologies. Some of the information we collect may be anonymous and/or aggregated, while other information may be personal information. We may also collect information about you through analysing your actions with electronic communications we send to you from time to time, including your opening of such communications and clicking on included links. This information is necessary for providing personalised and location-based content as well as for analysing the use of resources, troubleshooting problems, preventing fraud, and improving our services. We may combine this information with information in your account to help prevent fraud.

Terms of Use

We will hold your personal information for only as long as is required to fulfil the purposes for which it was collected or as required by law.

We will never sell your personal information.

Sharing of your Personal Information

We may share some or all of your personal information with our parent company, subsidiaries, joint ventures, or other companies under a common control (“Affiliates”), in which case we will require our Affiliates to honour this Privacy Policy. In the event we are involved in a merger, acquisition or sale of assets we may disclose Personal information collected by us to such entities that we propose to merge with or be acquired by, and will assume the rights and obligations regarding your personal information as described in this Privacy Policy. This includes the disclosure of information to our clients where we act as a data processor.

We may also share your personal information to third parties to whom you expressly ask to us to send the personal information or to others you directly or indirectly choose for us to disclose your personal information to.

Disclosure of your Personal Information

We may disclose your personal information, including your personal information, to third parties for the purposes contained in this Privacy Policy (including those listed above), including without limitation to Service Providers.

We may share your personal information with service providers to:

· facilitate the provision of our Services
· to conduct quality assurance testing
· to facilitate creation of accounts
· to provide technical support
· to provide other services to us
· analyse data to improve user experience
· to complete audits

The service providers include:

· information technology service providers such as web host providers and analytical providers
· mailing houses
· market research organisations to enable them to measure the effectiveness of our advertising; and
· specialist consultants.

These third-party service providers are not permitted to use your personal information other than to provide the Services requested by us.

We will only use or disclose your personal information for the purposes for which we advised you we were collecting it (which are set out as follows and otherwise in this Privacy Policy) or a related purpose which would reasonably be expected or otherwise with your permission.

Generally, we will use your personal information:

1. to conduct our business, generate content and provide customer support and payment Services (including updates and improvements)

2. to administer contracts including to negotiate, execute and or manage a contract with you

3. for our administrative, marketing (including direct marketing), planning, product or service development, quality control, survey and research purposes, and our related bodies, contractors and employees or service providers

4. to conduct business processing functions including providing Personal information to our related bodies, contractors, service providers or other third parties, including but not limited to providing your information to a contractor and other goods and services provided in our services

5. to personalise your experience with our products and services, for example, via connectivity with social media services

6. to provide any updated personal information to our related bodies, contractors, employees, or service providers

7. to provide, administer, market, and manage our services

8. to provide you with access to protected areas of the site and to authenticate your account

9. to conduct surveys to determine use and satisfaction with our services

10. to enforce our Terms of Use, this Privacy Policy or any other policy

11. to verify information for accuracy or completeness (including by way of verification with third parties)

12. to comply with our legal obligations, a request by a governmental agency or regulatory authority or legally binding court order

13. to combine or aggregate your personal information with information we collect from third parties and use it for the purposes set out this Privacy Policy

14. to aggregate and/or make anonymous your personal information, so that it cannot be used, whether in combination with other information or otherwise, to identify you

15. to resolve issues and to identify, test and resolve problems

16. to notify you about the services we provide and updates to the services from time to time

17. to protect a person’s rights, property or safety

18. for job applicants or tendering parties, to assess your eligibility for employment by the Company, or engagement by the Company as a contractor

19. to complete internal research so as to improve user experience

20. Undertake the following activities in respect to the service provided

1. Verifying or maintaining its quality or safety

2. Improving, upgrading, or enhancing it

If we hold sensitive information about you, we will only disclose or use that information with your consent or if another exception applies under applicable laws

Visitors

You do not have to provide us with any personal information if you are a visitor to our website and you may choose to remain anonymous or to provide us with a pseudonym if you do not wish to reveal your identity. However, you should be aware that by remaining anonymous:

· we may not be able to provide the requested products or Services to you, either to the same standard or at all
· we may not be able to provide you with information about products and Services that you may want; or
· we may be unable to tailor the content of our Services to your preferences and your experience of our Services may not be as enjoyable or useful.
· we may also be unable to properly respond to any request that we may have a conflict of interest or concern in relation to the dissemination of information to an unknown party.

We may use cookies and URL information on our website to gather information regarding the date and time of your visit and the information for which you searched and which you viewed. These are small text files that are placed on your computer when you visit our website. We use Cookies to monitor the traffic to the various pages on our website so that we can improve its relevance to our clients. Most of this information is aggregated and used for statistical purposes. The information we collect in this manner, e.g. Internet provider, date and time, search phrases, or referring websites is not reasonably personally identifiable.

Most browsers are set up to accept cookies however if you do not wish to receive any cookies, you may be able to change the settings of your browser to give you greater control over this.

We also collect some information about your use of our website. Much of this information will not be personal as it will not reveal your personal identity.

You may choose to provide us with personal information in some circumstances when you access our website, including where you wish to subscribe to our newsletters, request services, ask us to respond to queries or correspondence, or apply for work. If you provide us with someone else’s personal information, you should only do so if you have their authority or consent. You should also take reasonable steps to inform them of the matters set out in this Privacy Policy.

Blogs, Forums, and Other Social Media

Our website may host various blogs, forums, and other social media applications or services that allow you to share personal information and content with other users (‘Social Media Applications’). Any personal information or content that you contribute to any Social Media Applications can be read, collected, and used by other users over whom we may have no control. We are not responsible for any use, misuse, or misappropriation by other users of any personal information or content that you contribute to any Social Media Applications.

Our website may include links to third party websites. If you access those websites (even via a link from our website) you will be subject to their privacy policy. You may wish to consider the privacy policy of the third-party website providers, which Balanced Scoreboard and Altitude Innovations will not be taken to endorse or accept by providing a link from our website.

Information Security and Incident Management

We are committed to protecting the security of your personal information, whether kept in electronic form or hard copy.

An Information Security Incident includes, but is not restricted to, the following:

· The loss or theft of data or information.
· The transfer of data or information to those who are not entitled to receive that information.
· Attempts (either failed or successful) to gain unauthorised access to data or information storage or a computer system.
· Changes to information or data or system hardware, firmware, or software characteristics without Balanced Scoreboard’s knowledge, instruction, or consent.
· Unwanted disruption or denial of service to a system.
· The unauthorised use of a system for the processing or storage of data by any person.
· Non compliance with policies
· Any act or lack of action which directly leads to the distribution of information to unintended recipients with or without intent.

We use a range of physical and industry standard technical practices to help protect the confidentiality, integrity and security of data from unauthorised access, use or disclosure. These include restricting physical access to our offices, using and maintaining secure web services and a secure database system, passwords, encryption for certain kinds of data, and firewalls.

While no computer system is completely secure, we will take all reasonable steps to ensure that the measures implemented by us reduce the likelihood of security problems to a level appropriate to the type of data involved.

It should be remembered however, that the internet is not secure, and we cannot guarantee the security of any information sent to us via the internet.

Please note when you make your information public, your information may become accessible through search engines. We encourage you to be vigilant about the protection of your own information when using digital services, such as social media. While we will endeavour to ensure that any relationships we have with third parties include an appropriate level of protection for your privacy, we will be limited in our ability to control any electronic platform operated by a third party

International and Domestic Storage and Transfer of Personal Information

We may also store, process or back-up your personal information on computer servers or networks which are located overseas or in ‘the cloud’, including where services are performed by service providers who are located overseas.

Where your personal information is provided to overseas entities, we will take all reasonable steps to ensure that the security of the information is maintained and that it is used consistent with this policy and our obligations under the Privacy Act. To this end, we ensure that our overseas service providers are subject to adequate data protection laws in their countries.

By providing your personal information to us, you consent to us disclosing your personal information to any such overseas recipients for purposes necessary or useful in the course of operating our business. For the avoidance of doubt, in the event that an overseas recipient breaches the Australian Privacy Principles (APP), contained in the Privacy Act, that entity will not be bound by, and you will not be able seek redress under, the Privacy Act.

If you do not want us to disclose your information to overseas recipients, please let us know.

Notifiable Data Breaches

We take data breaches very seriously. Altitude Innovations will ensure that it reacts appropriately to any genuine or suspected security incidents relating to information systems or information within the Balanced Scoreboard network.

In the event that there is a data breach, and we are required to comply with the notification of eligible data breaches provisions in the Privacy Act 1988 or any other subsequent legislation, we will take all reasonable steps to contain the suspected or known breach where possible and follow the following process:

· We will take immediate steps to limit any further access or distribution where possible.
· If we have reasonable grounds to suspect that the data breach is likely to result in serious harm to any individuals involved, then we will take all reasonable steps to ensure an assessment is completed within 30 days of the breach or sooner if possible. We will follow the guide published by the Office of the Australian Information Commissioner (if any) in making this assessment.
· If we reasonably determine that the data breach is not likely to result in serious harm to any individuals involved or any remedial action we take is successful in making serious harm no longer likely, then no notification or statement will be made.
· Where, following an assessment and undertaking remedial action (if any), we still have reasonable grounds to believe serious harm is likely, as soon as practicable, we will provide a statement to each of the individuals whose data was breached or who are at risk. The statement will contain details of the breach and recommendations of the steps each individual should take. We will also provide a copy of the statement to the Office of the Australian Information Commissioner.
· We will review every incident and take action to prevent future breaches.

Information Access

If you are a client of Balanced Scoreboard, in most cases you can access the personal information we hold about you by contacting the partner who manages your relationship. Otherwise, you may contact the Balanced Scoreboard Privacy Officer using the contact details at the end of this Privacy Policy. Requests will be dealt with as quickly as possible, and we will endeavour to respond within 21 days. In some circumstances we may refuse to give you access to personal information and in these circumstances, we will explain why (e.g. it may be a conflict of interest to provide the information).

We take all reasonable steps to ensure that the personal information we collect about you is accurate, up to date and complete. If you believe that any personal information which Balanced Scoreboard has collected about you is inaccurate, incomplete or not up to date, we may provide you with tools and account settings to access, correct, delete, or modify your personal information. If not, please contact us and we will take reasonable steps to correct it in accordance with the requirements of the Privacy Act.

Where we collect that information from you directly, we rely on you to supply accurate information. It is your responsibility to ensure that you keep your personal information accurate, complete, and up to date. If you do not keep your personal information accurate, complete, and up to date, you may not be able to enjoy the full benefit of our Services. We will retain your personal information

We retain data, including personal information, for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

If you deactivate and delete your account, your data will no longer be visible on your account. Please keep in mind that third parties may still retain copies of information you have made public through our Site.

We may retain your information for fraud prevention or similar purposes. In certain instances, we may not be required or able to provide you with access to your personal information. If this occurs, we will give you reasons for our decision not to provide you with such access to your personal information in accordance with the Privacy Act. If you wish to have us delete your data, please contact us.

There is no application fee for making a request to access your personal information. However, we may charge an administrative fee for the provision of information in certain circumstances such as if you make repeated requests for information or where the information is hel

You may withdraw your consent to the processing of all your personal information at any time. If you wish to exercise this right, you may do so by contacting us.

You can manage your opt-ins regarding communications by clicking the unsubscribe link of any marketing materials we send you

Cryptography and Key Management

Balanced Scoreboard is responsible for ensuring the confidentiality, integrity, and availability of its data and that of customer data stored on its systems. Balanced Scoreboard has an obligation to provide appropriate protection against unauthorised access to Balanced Scoreboard systems which could adversely affect the security of the system, or its data entrusted on the system. Effective implementation of this policy is aimed at limiting the exposure and adverse effects of any harmful attacks or threats to the systems within this scope.

The objectives of this policy with regard to the protection of information system resources against unauthorised access are to:

· Minimise the threat of accidental, unauthorised, or inappropriate access to critical or sensitive electronic information owned by Balanced Scoreboard or Balanced Scoreboard Clients
· Minimise Balanced Scoreboard network exposure, which could result in a compromise of network integrity, availability, and confidentiality of information system resources
· Minimise reputation exposure, which may result in loss, disclosure, or corruption of critical or sensitive information and breach of confidentiality.

Balanced Scoreboard information system resources shall be appropriately protected to prevent unauthorised access by applying an appropriate level of encryption to sensitive or critical information which is proportionate to the business risk.

General Principles

· All data transferred across networks using the Balanced Scoreboard Application is encrypted
· Portable electronic devices such as Phones, Laptops or Tablets must be protected by passwords/PIN numbers.
· All remote access should take place via terminal services and require IP whitelisting among other multi-factor authentication methods to gain access
· All communication between users and the Balanced Scoreboard application must take place over a secure network, failure to do so will result in the application refusing to communicate.
· Sensitive or business critical data must not be sent or attached as part of an E-mail and a secure alternative method must be used wherever possible.

Disclaimer

This website is a publication of Balanced Scoreboard by Altitude Innovations. Altitude Innovations makes every attempt to ensure accuracy and reliability of the data contained in these documents. Every attempt is made to keep the information up-to-date and accurate, however, Altitude Innovations makes no warranty, guarantee, or promise, express or implied, concerning the content of the documents. Users requesting final confirmation of content must refer to the originating bodies or departments authoring the documents.

Disclaimer of Other Sites

Balanced Scoreboard is not responsible for the content or accuracy of any pages linked to or referenced from this site nor does Balanced Scoreboard necessarily endorse the pages linked to or referenced from this site.

Accuracy of Information

If you encounter inaccuracies or out-of-date material, please contact us

How to Contact Us

You can contact our Privacy Officer if you would like further information; have comments about this Privacy Policy or any question or complaint on any privacy issue. Contact our Privacy Officer at:

Balanced Scoreboard
P.O. Box 726
Springwood QLD 4127
Tel +61 7 3209 2767
OR via our contact form at https://balancedscoreboard.com.au/contact/

Our policy discloses the privacy practices for Balanced Scoreboard. While we provide links to other web sites, once you leave balancedscoreboard.com.au, you will be going to sites that are beyond our control and you are subject to the privacy policy of that site.

Balanced Scoreboard as a registered trademark of Altitude Innovations, works in a dynamic business environment and from time to time it may be necessary to review our privacy policy.

You will always be able to find the current version of our privacy policy here on this website.

In the event that any changes to our privacy policy will have an adverse effect on you, we will place a notice on our website.

This Privacy Policy was last updated on 31/03/2025.